Guarantees & Support at Medovyk Agency

30.09.2025

Launching a website is just the beginning. For us, it is crucial that your platform remains user-friendly, secure, and continuously valuable to your business long after launch day. That is why we place such a strong emphasis on solid guarantees and ongoing client support.

Quality Assurance & Warranty

Every website we hand over undergoes comprehensive QA testing. We carefully verify:

If any technical bugs or errors related to our work surface after launch, we fix them promptly and free of charge. This is our direct responsibility as your technical partner.

Post-Launch Technical Support

For the first year following project delivery, you receive complimentary technical support. If any glitches occur, or if you have questions regarding platform functionality, our team responds quickly to resolve them.

After the initial period, you can opt into an extended support plan—ideal if you plan to update the site, introduce new sections, or simply want peace of mind knowing an expert team is always on standby.

Transparency & Full Control

We operate with complete transparency: all access credentials to your website, hosting, domain, and third-party services belong 100% to you. You retain full ownership and control over your digital asset, without any vendor lock-in.

Onboarding & Documentation

To ensure you feel confident managing your site post-launch, we host an online training session for your team on how to use the CMS admin panel. We also provide step-by-step guides with clear examples on editing text, uploading images, and updating content—so you don’t have to rely on developers for simple daily tasks.

Extended Maintenance & Growth

Beyond standard guarantees, we offer structured maintenance packages tailored to your needs: from essential coverage (uptime monitoring and automated backups) to comprehensive care (CMS updates, custom feature development, and continuous SEO support). This is designed for businesses that are actively growing and scaling online.